Who this guide is for: System administrators. Requires 'Sickness records' permission.
Overview:
This guide explains how to close an open absence record in the admin panel.
How Closing Absence Records Works:
System admins can manually close open absence records when an employee returns to work or when the absence needs to be finalised. This updates the record status and may trigger relevant notifications.
How to Close an Absence Record:
Navigate to Admin Tools > Admin Panel > Records > Absence records
Use search filters (user, absence type, status, or date) to locate the record
Click Edit on the relevant record
Locate the 'Open Absence' setting and untick the checkbox
Click Save record in the top right corner
Additional Information:
Key Term: Open Absence - Indicates an ongoing absence that hasn't been finalised
Requires 'System Admin' or 'Sickness Records' role
Tip: Use the search function to quickly find specific absence records
Best Practice: Verify the return date before closing the absence
Warning: Closing an absence is irreversible, and it may affect reporting and trigger notifications