Who this guide is for: System administrators – Requires ‘Entitlement Setup’ permission
Overview:
This guide explains how to configure the Time Unit (Days or Hours) for entitlement balances at the Global level, affecting all users who have no Template- or User-level override.
How Entitlement Time Units Work:
The Time Unit setting controls whether entitlement balances display in days or hours. This setting applies uniformly across all elements of the entitlement pot.
How to Set Up Entitlement Time Unit (Global):
- Go to Admin tools > Admin panel > Global > Entitlement Setup.
- Click Edit next to the entitlement pot you wish to update.
- If necessary, click Advanced to reveal additional pots.
- Set Time Unit to Days or Hours.
- Click Save at the top of the page.
Additional Information:
Time Unit: The display unit for users’ entitlement balances.
Requires ‘Entitlement Setup’ permission.
Warning: Global-level Time Unit applies to any user without Template- or User-level overrides.
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