Users - Resetting a user's password

Who this guide is for

System Administrators with Users permission.

Overview

This guide explains how to reset a user's password, either by sending a reset email or by directly setting a new password on their behalf.

How Password Resets Work

• Purpose: Regain access for users who forget passwords while maintaining security.
• Two methods:
  1. Email reset: User receives a secure link to create a new password (recommended).
  2. Direct reset: Admin immediately sets a new password for the user.

How to Reset a User's Password

Send Password Reset Email

1. Go to Admin Tools > Users.
2. Search for the user and click Edit (right of their name).
3. Click the Reset Password button (top-right).
4. Check Send password reset email.
5. Click Reset Password.

Directly Set New Password

1. Go to Admin Tools > Users.
2. Search for the user and click Edit.
3. Click Reset Password (top-right).
4. Enter the new password in the field.
5. Click Reset Password.

Additional Information